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IoT Report: How Internet of Things technology growth is reaching mainstream companies and consumers

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This is a preview of the Internet of Things (2018) research report from Business Insider Intelligence. To learn more about the IoT ecosystem, tech trends and industry forecasts, click here.

The Internet of Things (IoT) is transforming how companies and consumers go about their days around the world. The technology that underlies this whole segment is evolving quickly, whether it’s the rapid rise of the Amazon Echo and voice assistants upending the consumer space, or growth of AI-powered analytics platforms for the enterprise market.

Investments into Internet of Things solutions

And Business Insider Intelligence is keeping its finger on the pulse of this ongoing revolution by conducting our second annual Global IoT Executive Survey, which provides us with critical insights on new developments within the IoT and explains how top-level perspectives are changing year-to-year. Our survey includes more than 400 responses from key executives around the world, including C-suite and director-level respondents.

Through this exclusive study and in-depth research into the field, Business Insider Intelligence details the components that make up the IoT ecosystem. We size the IoT market and use exclusive data to identify key trends in device installations and investment. And we profile the enterprise and consumer IoT segments individually, drilling down into the drivers and characteristics that are shaping each market.

Here are some key takeaways from the report:

  • We project that there will be more than 55 billion IoT devices by 2025, up from about 9 billion in 2017.
  • We forecast that there will be nearly $15 trillion in aggregate IoT investment between 2017 and 2025, with survey data showing that companies' plans to invest in IoT solutions are accelerating.
  • The report highlights the opinions and experiences of IoT decision-makers on topics that include: drivers for adoption; major challenges and pain points; deployment and maturity of IoT implementations; investment in and utilization of devices; the decision-making process; and forward- looking plans.

In full, the report:

  • Provides a primer on the basics of the IoT ecosystem.
  • Offers forecasts for the IoT moving forward, and highlights areas of interest in the coming years.
  • Looks at who is and is not adopting the IoT, and why.
  • Highlights drivers and challenges facing companies that are implementing IoT solutions.

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Top 5 Healthcare Startups & Digital Health Tech Disruptors

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bii top 5 startups to watch in digital health

The healthcare industry is facing disruption due to accelerating technological innovation and growing demand for improved delivery of healthcare and lower costs. Tech startups are leading the way by seizing opportunities in the areas of the industry that are most vulnerable to disruption, including genomics, pharmaceuticals, administration, clinical operations, and insurance.

Venture funds and businesses are taking notice of these startups' potential. In the US, digital health funding reached $1.6 billion in Q1 2018, according to Rock Health — the largest first quarter on record, surpassing the $1.4 billion in venture funding seen in Q1 2016. These high-potential startups provide a glimpse into the future of the healthcare space and demonstrate how we’ll get there.

In this report, a compilation of various notes, Business Insider Intelligence will look at the top startups disrupting US healthcare in four key areas: artificial intelligence (AI), digital therapeutics, health insurance, and genomics. Startups in this report were selected based on the funding they've received over the past year, notable investors, the products they offer, and leadership in their functional area.

Here are some of the key takeaways from the report:

  • Tech startups are entering the market by applying the “Silicon Valley” approach. They're targeting shortcomings and legacy systems that are no longer efficient.
  • AI is being applied across five areas of healthcare to improve clinical operation workflows, cut costs, and foster preventative medicine. These areas include administration, big data analysis, clinical decision support, remote patient monitoring, and care provision.
  • Health tech startups, insurers, and drug makers are rapidly exploring new ways to apply digital therapeutics to the broader healthcare market that replace or complement the existing treatment of a disease.
  • Health insurance startups are taking advantage of the consumerization of healthcare to threaten the status quo of legacy players. 
  • Genomics is becoming an increasingly common tool within the healthcare system as health organizations better understand how to extract the value from patients’ genetic data. 

 In full, the report:

  • Details the areas of the US health industry that show the greatest potential for disruption.
  • Forecasts the industry adoption of bleeding edge technology and how it will transform how healthcare organizations operate.
  • Unveils the top five startups in AI, digital therapeutics, health insurance, and genomics, and how they're positioned to solve big issues that key players in healthcare face. 
  • Explores what's next for the leading startups, providing a glimpse into the future of the healthcare space and demonstrating how we’ll get there.

Subscribe to an All-Access pass to Business Insider Intelligence and gain immediate access to:

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How consumers rank the top delivery services in the US — and how they stack up against the growing threat of Amazon (AMZN, FDX, USD)

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The transportation and logistics industry is undergoing a massive shift as a result of surging deliveries. Daily parcel volumes are higher than ever before — but so are customers’ expectations for cheap and fast fulfillment. 

UPS Leads the Pack with the Best Tracking Features

To keep up with mounting demand, retailers and their logistics partners have been racing to develop more efficient processes with experimental supply chain models like crowdsourced delivery — the Uber model in which customers use mobile apps to connect directly with local couriers for on-demand or same-day fulfillment.

And it’s not just startups like Deliv and Postmates getting in on the action. This year Amazon not only launched its own shipping service to deliver packages for other businesses (“Shipping with Amazon”) but also announced its “Delivery Service Partner” program, which provides capital incentives for people to launch their own delivery companies fulfilling orders on behalf of Amazon itself.

With emerging delivery models like these aggressively stealing away customers, the pressure is on for legacy players like FedEx, UPS, the USPS, and the thousands of businesses who depend on them every day, to respond. But it will take more than just material resources or a large fleet of vehicles to truly compete. These companies need to earn the trust of consumers.

Business Insider Intelligence, Business Insider’s premium research service, has obtained exclusive survey data to paint the 2018 delivery landscape and the trends of its major players. The findings comprise the team’s latest Enterprise Edge Report, The 2018 Delivery Trust Report, and give transportation, supply chain, and logistics companies the tools they’ll need to win back customers.

Enterprise Edge Reports are the very best research Business Insider Intelligence has to offer in terms of actionable recommendations and proprietary data, and they are only available to Enterprise clients.

In full, the study:

  • Uses proprietary consumer survey data to evaluate how the largest delivery companies in the US stack up on customer service, package tracking, package protection, and timeliness of delivery.
  • Assesses how at risk these providers are to new challengers entering the space.
  • Shares strategies on how delivery companies can achieve feature parity and, ideally, differentiation, in customer experience.

So, which delivery features do consumers care about?

First and foremost, speed. It makes sense that consumers value fast delivery, but did you know just how many of them prioritize this feature? According to a recent survey from Dropoff, it’s 99%. And with millions of packages delivered nationwide every single day, that’s a lot customers with high expectations.

But customers don’t just want their packages delivered quickly; they want to follow the journey from store to doorstep. Another one of the most important offerings delivery companies boast is real-time tracking, with nearly 90% of consumers noting it in the Dropoff survey.

Amazon package

If they can get it right, tracking is a twofold advantage for delivery companies; it entices consumers who want to know when their packages are coming, and it appeals to merchant partners who might be willing to switch delivery service providers for the added visibility and customer benefit.

And the field is still wide open for companies to differentiate on this feature. Among those who had a package delivered from UPS, FedEx, USPS, or DHL in the last year, nearly 30% of Business Insider Intelligence survey respondents couldn't actually say which company offered the best tracking features. Whether it means using mobile apps, SMS texting, or chatbots to communicate with customers, there’s plenty of opportunity for logistics companies to hone and become known for this feature.

Want to learn more?

This is just a snapshot of the Business Insider Intelligence 2018 Delivery Trust Report, which compiles the complete survey findings to dive deeper into the opportunities delivery companies have to engage and delight customers.

The multi-part report also presents actionable insights that transportation and logistics companies can use to fight back against Amazon’s continuous push into deliveries.

 

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A former Afghan interpreter who reportedly helped US troops was detained in Texas and threatened with deportation

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An Afghan interpreter, right, working on a patrol with of 2nd Platoon, Alpha Company, 2nd Battalion, 1st Infantry Regiment of the 5th Stryker Brigade, calls over some local teenagers who were seen moving suspiciously in a tree line in Afghanistan's Kandahar province.

  • A former interpreter who served alongside US troops in Afghanistan was detained at the international airport in Houston with his wife and five kids after traveling to the US from Kabul.
  • While the man's wife and children were temporarily released into the US in response to pressure from Democratic lawmakers, 48-year-old Mohasif Motawakil reportedly remains in the custody of the Customs and Border Protection agency.
  • The reason for the detention is reportedly because someone opened sealed medical records, causing officials to question the authenticity of the family's documents.
  • The family is said to have been traveling on Special Immigrant Visas, which are granted to those who are in danger in their home countries due to their service with the US troops.

A former interpreter who helped US troops in Afghanistan before fleeing the country with his family was detained at the international airport in Houston, Texas, on Friday upon their arrival from Kabul, according to a Texas-based immigration advocacy group.

Mohasif Motawakil, 48, was detained by Customs and Border Protection along with his wife and five children, the Refugee and Immigrant Center for Education and Legal Services (RAICES) told The Washington Post. Though his wife and children have since been released, Motawakil is still being held by authorities.

RAICES said Motawakil served alongside US troops as an interpreter from 2012 to 2013, later working as a US contractor in his home country.

He and his family were reportedly traveling to the US on Special Immigrant Visas, which are hard to come by and granted to those whose lives are in danger as a result of their service with the US military.

Special Immigrant Visas take years to obtain, and tightened immigration controls have apparently made the process even more difficult for applicants.

"The father remains detained and his wife and children were allowed into the US pending the outcome of his proceedings," CBP told The Hill, further explaining that "due to the restrictions of the Privacy Act, US Customs and Border Protection does not discuss the details of individual cases."

The temporary release of the mother and the children was attributed to the efforts made by four Texas Democrats working on behalf of the family.

Texas Reps. Lloyd Doggett and Joaquin Castro called CBP while Reps. Al Green and Sheila Jackson Lee supported the family at the airport.

Nonetheless, the family is is "confused and traumatized" by the situation, RAICES spokesman William Fitzgeral told The Post. Motawakil's wife and children spent Friday night at the Afghan Cultural Center in Houston.

The reason for the detention is murky, but Fitzgerald told The Post the family was threatened with deportation after someone — potentially a relative — opened sealed medical records, leading authorities to question the authenticity of the family's documentation.

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THE ESPORTS ECOSYSTEM: Why competitive video gaming will soon become a billion dollar opportunity

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eSports Advertising and Sponsorships

This is a preview of a research report from Business Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here.

What is eSports? History & Rise of Video Game Tournaments

Years ago, eSports was a community of video gamers who would gather at conventions to play Counter Strike, Call of Duty, or League of Legends.

These multiplayer video game competitions would determine League of Legends champions, the greatest shooters in Call of Duty, the cream of the crop of Street Fighter players, the elite Dota 2 competitors, and more.

But today, as the history of eSports continue to unfold, media giants such as ESPN and Turner are broadcasting eSports tournaments and competitions. And in 2014, Amazon acquired Twitch, the live streaming video platform that has been and continues to be the leader in online gaming broadcasts. And YouTube also wanted to jump on the live streaming gaming community with the creation of YouTube Gaming.

eSports Market Growth Booming

To put in perspective how big eSports is becoming, a Google search for "lol" does not produce "laughing out loud" as the top result. Instead, it points to League of Legends, one of the most popular competitive games in existence. The game has spawned a worldwide community called the League of Legends Championship Series, more commonly known as LCS or LOL eSports.

What started as friends gathering in each other's homes to host LAN parties and play into the night has become an official network of pro gaming tournaments and leagues with legitimate teams, some of which are even sponsored and have international reach. Organizations such as Denial, AHQ, and MLG have multiple eSports leagues.

And to really understand the scope of all this, consider that the prize pool for the latest Dota 2 tournament was more than $20 million.

Websites even exist for eSports live scores to let people track the competitions in real time if they are unable to watch. There are even fantasy eSports leagues similar to fantasy football, along with the large and growing scene of eSports betting and gambling.

So it's understandable why traditional media companies would want to capitalize on this growing trend just before it floods into the mainstream. Approximately 300 million people worldwide tune in to eSports today, and that number is growing rapidly. By 2020, that number will be closer to 500 million.

eSports Industry Analysis - The Future of the Competitive Gaming Market

Financial institutions are starting to take notice. Goldman Sachs valued eSports at $500 million in 2016 and expects the market will grow at 22% annually compounded over the next three years into a more than $1 billion opportunity.

And industry statistics are already backing this valuation and demonstrating the potential for massive earnings. To illustrate the market value, market growth, and potential earnings for eSports, consider Swedish media company Modern Times Group's $87 million acquisition of Turtle Entertainment, the holding company for ESL. YouTube has made its biggest eSports investment to date by signing a multiyear broadcasting deal with Faceit to stream the latter's Esports Championship Series. And the NBA will launch its own eSports league in 2018.

Of course, as with any growing phenomenon, the question becomes: How do advertisers capitalize? This is especially tricky for eSports because of its audience demographics, which is young, passionate, male-dominated, and digital-first. They live online and on social media, are avid ad-blockers, and don't watch traditional TV or respond to conventional advertising.

So what will the future of eSports look like? How high can it climb? Could it reach the mainstream popularity of baseball or football? How will advertisers be able to reach an audience that does its best to shield itself from advertising?

Business Insider Intelligence, Business Insider's premium research service, has compiled an unparalleled report on the eSports ecosystem that dissects the growing market for competitive gaming. This comprehensive, industry-defining report contains more than 30 charts and figures that forecast audience growth, average revenue per user, and revenue growth.

Companies and organizations mentioned in the report include: NFL, NBA, English Premier League, La Liga, Bundesliga, NHL, Paris Saint-Germain, Ligue 1, Ligue de Football, Twitch, Amazon, YouTube, Facebook, Twitter, ESPN, Electronic Arts, EA Sports, Valve, Riot Games, Activision Blizzard, ESL, Turtle Entertainment, Dreamhack, Modern Times Group, Turner Broadcasting, TBS Network, Vivendi, Canal Plus, Dailymotion, Disney, BAMTech, Intel, Coca Cola, Red Bull, HTC, Mikonet

Here are some eSports industry facts and statistics from the report:

  • eSports is a still nascent industry filled with commercial opportunity.
  • There are a variety of revenue streams that companies can tap into.
  • The market is presently undervalued and has significant room to grow.
  • The dynamism of this market distinguishes it from traditional sports.
  • The audience is high-value and global, and its numbers are rising.
  • Brands can prosper in eSports by following the appropriate game plan.
  • Game publishers approach their Esport ecosystems in different ways.  
  • Successful esport games are comprised of the same basic ingredients.
  • Digital streaming platforms are spearheading the popularity of eSports.
  • Legacy media are investing into eSports, and seeing encouraging results.
  • Traditional sports franchises have a clear opportunity to seize in eSports.
  • Virtual and augmented reality firms also stand to benefit from eSports.  

In full, the report illuminates the business of eSports from four angles:

  • The gaming nucleus of eSports, including an overview of popular esport genres and games; the influence of game publishers, and the spectrum of strategies they adopt toward their respective esport scenes; the role of eSports event producers and the tournaments they operate.
  • The eSports audience profile, its size, global reach, and demographic, psychographic, and behavioral attributes; the underlying factors driving its growth; why they are an attractive target for brands and broadcasters; and the significant audience and commercial crossover with traditional sports.
  • eSports media broadcasters, including digital avant-garde like Twitch and YouTube, newer digital entrants like Facebook and traditional media outlets like Turner’s TBS Network, ESPN, and Canal Plus; their strategies and successes in this space; and the virtual reality opportunity.
  • eSports market economics, with a market sizing, growth forecasts, and regional analyses; an evaluation of the eSports spectacle and its revenue generators, some of which are idiosyncratic to this industry; strategic planning for brand marketers, with case studies; and an exploration of the infinite dynamism and immense potential of the eSports economy.

Subscribe to an All-Access pass to Business Insider Intelligence and gain immediate access to:

This report and more than 250 other expertly researched reports
Access to all future reports and daily newsletters
Forecasts of new and emerging technologies in your industry
And more!
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Purchase & download the full report from our research store

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Andy Reid scolded Chiefs fans during playoff game for throwing snowballs at Colts punter

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Andy Reid

  • A Kansas City Chiefs fan nearly hit Indianapolis Colts punter Rigoberto Sanchez during a play in the NFL playoff game on Saturday.
  • After the play, Chiefs head coach Andy Reid went over and admonished the fans for their behavior.
  • No announcement was initially made in the stadium, but further infractions could have resulted in a penalty against the Chiefs. 

The Kansas City Chiefs got off to about as good a start as they could have hoped against the Indianapolis Colts on Saturday, scoring the first 17 points of their playoff game to take a 24-7 lead into halftime.

But despite the fantastic start from his team, head coach Andy Reid wasn't pleased with the home crowd in Kansas City after a fan inserted himself into the action with a snowball.

The fracas started when a snowball came with inches of hitting Colts punter Rigoberto Sanchez as he took a snap.

While the play still went off without a hitch, the near-miss clearly bothered Reid, who walked over and admonished fans to be smart.

Replays showed that a fan decked out in Chiefs gear had hurled a snowball onto the field, although it wasn't clear if it was the same snowball that nearly hit the punter. Sideline reporter Michele Tafoya explained that in-game security would deal with the first infraction, but that another snowball could result in an announcement being made and a penalty against the home team.

A penalty for a thrown snowball would be an odd, and unnecessary way for the Chiefs to lose yards, but given the lead Kansas City took into halftime, it would take quite a few snowballs to make a difference for the Colts.

SEE ALSO: Who Americans want to win this weekend's NFL playoff games

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Trump reportedly hid records of his conversations with Putin from his own administration

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trump putin

  • President Donald Trump reportedly hid details of his conversations with Russian President Vladimir Putin from his own administration.
  • He once took notes from his interpreter and ordered the linguist to stay silent, after a 2017 meeting with Putin in Hamburg, Germany, The Washington Post reported on Saturday.
  • US officials told The Post that no detailed records exist of Trump's face-to-face conversations with Putin in five occasions over the last two years.

President Donald Trump has taken pains to hide details of his communications with Russian President Vladimir Putin from his own administration — even going so far as to take notes from his interpreter and order the linguist to stay silent, The Washington Post reported on Saturday.

The Post, citing current and former US officials, said Trump took the interpreter's notes after a 2017 meeting with Putin in Hamburg, which then-Secretary of State Rex Tillerson also attended.

The officials said they found out about the apparent concealment when a White House adviser and a State Department official tried to get information from the interpreter beyond a separate readout provided by Tillerson.

A White House spokesman told The Post on condition of anonymity that Tillerson's readout of the Hamburg meeting was "fulsome" and delivered to US officials immediately afterward — and a readout was given to the press.

The spokesman added that Trump has tried to "improve the relationship with Russia" and "imposed significant new sanctions in response to Russian malign activities."

White House press secretary Sarah Huckabee Sanders told INSIDER in a statement that The Post's story was "so outrageously inaccurate it doesn't even warrant a response."

She continued: "The liberal media has wasted two years trying to manufacture a fake collusion scandal instead of reporting the fact that unlike President Obama, who let Russia and other foreign adversaries push America around, President Trump has actually been tough on Russia."

Read more: The FBI reportedly started investigating whether Trump was a Russian asset after he fired Comey

trump putin

Tillerson told The Post in an email that he "was present for the entirety of the two presidents' official bilateral meeting in Hamburg," but declined to comment on the meeting and whether Trump had taken the interpreter's notes.

Tillerson has previously discussed the Hamburg meeting, telling reporters at a news conference that Trump "pressed" Putin on allegations that Russia meddled in the 2016 US presidential election, which Putin denied.

But though Tillerson had declined during the news conference to say whether Trump had accepted or rejected Putin's denial, Trump administration officials said the only detail the interpreter would give them was that Trump responded by telling Putin, "I believe you."

It's unclear whether Trump has taken interpreters' notes on more than one occasion, but several officials told The Post they never received a reliable readout from Trump and Putin's meeting in Helsinki in July 2018, which no Cabinet officials or Trump aides attended.

US officials told The Post that no detailed records exist — even classified ones — of Trump's face-to-face conversations with Putin in five occasions over the last two years.

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Why the esports audience is set to surge — and how brands can take advantage of increased fans and viewership

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This is a preview of a research report from Business Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here. Current subscribers can read the report here.

esports audience 2 1

Esports, which is short for electronic sports, refers to competitive video gaming watched by spectators. Esports are not as mainstream as traditional sports in the US, but the number of esports fans globally is still sizable. The worldwide esports audience reached 335 million in 2017, according to Newzoo. 

And there’s still significant room for growth beyond that — we predict that 600 million consumers globally will watch esports in 2023, up 79% from 2017. 

A growing number of brands are acting to capitalize on the growth of esports as the majority of professional gaming fans are millennials and open to brand sponsors. Sixty-two percent of US esports viewers are aged 18-34, according to Activate, while 58% have a positive attitude towards brand involvement in esports, per Nielsen.

Meanwhile, Newzoo anticipates global esports sponsorship revenue to reach $359 million in 2018, up 53% year-over-year. The growing esports audience and brand activity helps explains why high-profile public figures are jumping in to capitalize on the action: In late October, basketball legend Michael Jordan and platinum-selling artist Drake both made investments into separate esports ventures, for example. 

In this report, Business Insider Intelligence will explain the growth of the esports audience and why it presents an attractive advertising opportunity for brands. We'll begin by exploring the key drivers and barriers affecting esports audience growth. Finally, we'll detail the benefits of advertising to esports fans and outline the best practices for implementing a successful esports ad campaign.

The companies mentioned in this report are: Alibaba, Arby's, Audi, Bud Light, Hyundai, Intel, Mastercard, McDonald's, Red Bull, Skillz, and Turner.

Here are some of the key takeaways from the report:

  • The number of esports fans globally is anticipated to climb 59% over the next five years, but there’s still significant room for growth.
  • This expansion will be driven by many factors, including investment from traditional sports leagues, a higher number of broadcast deals, and the expansion of the mobile-based esports scene.
  • The majority of esports fans are millennials, while data suggests that Gen Zers are more receptive to nontraditional sports, like esports, than traditional sports.
  • Brands can sponsor esports leagues, competitions, and players as well as advertise on digital platforms like Twitch to reach the eyeballs of esports fans.
  • Whatever shape a brand's esports ad campaign eventually takes, displaying an authentic commitment to the gaming world is paramount.

 In full, the report:

  • Outlines the drivers and potential barriers to esports audience growth.
  • Details the various reasons esports fans are a compelling advertising opportunity for brands.
  • Discusses the different ways brands can invest spend to reach the eyeballs of esports fans.
  • Explains best practices brands advertising to esports fans should adopt in order to make inroads with the gaming community. 

 

SEE ALSO: The eSports competitive video gaming market continues to grow revenues & attract investors

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Top prospect Cam Reddish hits buzzer-beater to lift top-ranked Duke over Florida State

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Duke buzzer

  • The Duke Blue Devils beat the Florida State Seminoles on Saturday in a battle of two of the best teams in college basketball.
  • Freshman Cam Reddish won the game for Duke with a wide-open buzzer-beater after a defensive lapse from Florida State.
  • Reddish finished the game with 23 points, with fellow freshman R.J. Barrett adding 32 points of his own for the Blue Devils.

The top-ranked Duke Blue Devils rallied to beat No. 13 Florida State on Saturday thanks to a bit of blown defense from the Seminoles.

Facing a tough test and daunting home crowd at Florida State, Duke was left to finish the game without freshman standout Zion Williamson, who missed the second half after being poked in the eye.

Thankfully for the Blue Devils, Williamson is just one of three Duke freshman projected to be among the top 10 picks in the 2019 NBA Draft, and on Saturday, it was Cam Reddish who would play hero for the road team.

Down 78-77 with just two seconds remaining, the Blue Devils needed a big shot to escape with a win. Thanks to a defensive lapse from Florida State, it would come easier than expected.

Reddish received the inbounds pass from under the basket outside the arc, completely free from the Seminoles defense, and drilled the buzzer-beater with ease.

Reddish finished the game with 23 points, with fellow freshman standout R.J. Barrett adding 32 points of his own to lead the Blue Devils.

After the game, Duke head coach Mike Krzyzewski said that Williamson won't have to miss any more time due to the eye injury. Even if he did, Reddish and Barrett made clear that the Blue Devils are still a force to be reckoned regardless.

SEE ALSO: Zion Williamson may have improved the weakest aspect of his game and it could be a game-changer

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VR isn't just for gamers — here's how Audi, Lowe's and Macy's are using it to boost sales and employee training (M, WMT, AUDVF, LOW, UPS)

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This is a preview of a research report fromBusiness Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence,click here. Current subscribers can read the reporthere.

FORECAST: Global Enterprise VR Hardware and Software Revenue

Virtual reality (VR) offers immersive experiences in which users can hear, see, and interact with 360-degree digital environments using head-mounted displays (HMDs) and handheld motion devices. The technology has been historically associated with consumer-facing gaming, but it’s been gaining traction in the enterprise over the past year.

In fact, companies such as Macy’s, Lowe’s, Walmart, and UPS, among others, have all launched new VR programs since 2017. And as more businesses look to tap the technology, this will drive enterprise VR hardware and software revenue to jump 587% to $5.5 billion in 2023, up from an estimated $800 million in 2018, according to Business Insider Intelligence estimates.

This shows that retailers and brands should look into implementing VR as early as possible to better compete with other industry players who’ve started to use the tech, especially in three key areas: sales, employee training, and product development. All of the companies mentioned above are using VR to in at least one of these areas, enabling them to increase product sales, reduce product design costs, or speed up employee training processes, for instance.

In the VR In The Enterprise report, Business Insider Intelligence explores how VR can provide value to retailers and brands in three areas: sales, employee training, and product development.

The report begins by discussing potential pain points the technology addresses for each use case, examining in-depth case studies to illustrate how companies have implemented the technology, and outlining the broader takeaways each use case presents for brands and retailers.

Finally, it looks at some of the potential barriers to further enterprise adoption and how both companies and VR incumbents are actively addressing those obstacles.

The companies mentioned in the report are: Audi, Lowe's, Macy's, McLaren Automotive, Walmart, and UPS, among others.

Here are some key takeaways from the report:

  • VR enables consumers in brick-and-mortar stores to make more informed purchases, which could increase sales conversion rates.
  • Brands and retailers looking to ramp up their employees quicker should consider bringing VR into their training processes.
  • The tech can shorten brands' and retailers' product development life cycles by cutting down on the time associated with building expensive physical prototypes.

In full, the report:

  • Identifies key VR vendors and device form factors for businesses to consider.
  • Discusses key benefits the tech brings businesses for their sales, training, and product development processes.
  • Illustrates those key benefits by discussing real-world case studies from companies and the takeaways from those implementations.

 

SEE ALSO: When it comes to VR hardware, consumers are balancing price point and experience

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How consumers rank Facebook, Twitter, Snapchat, Instagram, LinkedIn, and YouTube on privacy, fake news, content relevance, safety, and sharing (FB, GOOGL, TWTTR, MSFT, SNAP)

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  • Digital trust is the confidence people have in a platform to protect their information and provide a safe environment for them to create and engage with content.
  • Business Insider Intelligence surveyed over 1,300 global consumers to evaluate their perception of Facebook, Twitter, Snapchat, Instagram, LinkedIn, and YouTube.
  • Consumers’ Digital Trust rankings differ across security, legitimacy, community, user experience, shareability, and relevance for the six major social networks.

If you feel like “fake news” and spammy social media feeds dominate your Internet experience, you’re not alone. Digital trust, the confidence people have in platforms to protect their information and provide a safe environment to create and engage with content, is in jeopardy.

Digital Trust Rankings 2018

In fact, in a new Business Insider Intelligence survey of more than 1,300 global consumers, over half (54%) said that fake news and scams were "extremely impactful” or “very impactful” on their decision to engage with ads and sponsored content.

For businesses, this distrust has financial ramifications. It’s no longer enough to craft a strong message; brands, marketers, and social platforms need to focus their energy on getting it to consumers in an environment where they are most receptive. When brands reach consumers on platforms that they trust, they enhance their credibility and increase the likelihood of receiving positive audience engagement.

The Digital Trust Report 2018, the latest Enterprise Edge Report from Business Insider Intelligence, compiles this exclusive survey data to analyze consumer perceptions of Facebook, Twitter, Snapchat, Instagram, LinkedIn, and YouTube.

The survey breaks down consumers’ perceptions of social media across six pillars of trust: security, legitimacy, community, user experience, shareability, and relevance. The results? LinkedIn ran away with it.

As the most trusted platform for the second year in a row – and an outlier in the overall survey results – LinkedIn took the top spot for nearly every pillar of trust — and there are a few reasons why:

  • LinkedIn continues to benefit from the professional nature of its community — users on the platform tend to be well behaved and have less personal information at risk, which makes for a more trusting environment.
  • LinkedIn users are likely more selective and mindful about engagement when interacting within their professional network, which may increase trust in its content.
  • Content on LinkedIn is typically published by career-minded individuals and organizations seeking to promote professional interests, and is therefore seen as higher quality than other platforms’. This bodes well for advertisers and publishers to be viewed as forthright, honest, persuasive, and trustworthy.

Want to Learn More?

Enterprise Edge Reports are the very best research Business Insider Intelligence has to offer in terms of actionable recommendations and proprietary data, and they are only available to Enterprise clients.

The Digital Trust Report 2018 illustrates how social platforms have been on a roller coaster ride of data, user privacy, and brand safety scandals since our first installment of the report in 2017.

In full, the report analyzes key changes in rankings from 2017, identifies trends in millennials' behavior on social media, and highlights where these platforms (as well as advertisers) have opportunities to capture their attention.

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As the government shutdown over Trump's border wall rages, a journey along the entire 1,933-mile US-Mexico border shows the monumental task of securing it

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border wall map full border

  • The US government is currently shut down because President Donald Trump is demanding billions of dollars to build a wall along the US-Mexico border, and Congress won't fund it.
  • Of the 1,933 miles along the border, 1,279 miles is unfenced.
  • Most of the barrier that currently exists, and that the Trump administration has built, isn't the high concrete wall Trump talked about on the campaign trail, and instead resembles a fence.

From western California to eastern Texas, across four US states and 24 counties, the 1,933-mile US-Mexico border criss-crosses arid desert, rugged mountains, and winding rivers.

For 654 of those miles, fencing separates the two countries from each other.

The 7.3 million people who live in the border counties on each side of the line have watched for years as security grew tighter and illegal crossings tapered off.

In just the last 12 years, the US government built the barriers, deployed troops, and started using advanced surveillance technology — all in an effort to tame and control some of the wildest and remotest land in the United States.

In an effort to make good on campaign promises to "build that wall," President Donald Trump has refused to back down on his demand that Congress allocate $5.7 billion for the project, plunging the government into a weeks-long shutdown after Senate Democrats refused to back a spending bill with the wall funding.

Democrats, who now control the House of Representatives, have long opposed Trump's wall and placed the blame for the shutdown on Trump.

The shutdown comes amid controversy over US immigration and border policies, after two young migrant children died in Border Patrol custody last month. The deaths also come on the heels of outrage over the Trump administration's family separation policy over the summer, which split thousands of children from their parents.

With public outrage has growing toward the government's immigration policies, it's worth taking a look at the complexity of the borderlands to understand the daunting task of securing them.

From the Pacific Ocean in the west to the Gulf of Mexico in the east, here's what the entire US-Mexico border looks like.

SEE ALSO: The 8-year-old migrant boy who died on Christmas Eve was held in US custody for nearly a week — against Border Patrol's own rules

DON'T MISS: The Trump administration just released new photos of 'the president's border wall' — and it looks more like a fence

California has stood more defiantly than any other state against Trump's immigration agenda and his long-promised wall. Yet the Golden State's southern boundary is one of the most thoroughly fortified along the entire US-Mexico border.

Source: Reveal from The Center for Investigative Reporting and OpenStreetMap contributors



Roughly 105 miles of the 140-mile border California shares with Mexico are walled off by pedestrian fencing or vehicle barriers, beginning on the west coast with a tall, metal fence that juts into the Pacific Ocean.

Source: GAO analysis of Customs and Border Protection data



Though some Trump critics have seized upon his deployment of the National Guard in California, the San Diego coastline already hosts around 55 guardsman who assist in "counterdrug missions" and conduct surveillance support.

Source: USA Today



See the rest of the story at Business Insider

This device will be the next smartphone

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The Next Smartphone

The smartphone is an essential part of our everyday lives.

But as with all technology, things change. So the question becomes: What will be the next smartphone?

Will it be the connected car? Or the smart speaker? What about the smartwatch?

Find out which device, if any, will take over the smartphone's role with this brand new slide deck from Business Insider Intelligence called The Next Smartphone.

Here are some of the key takeaways:

  • Smartphones are the fastest adopted tech in the U.S.
  • Whichever device becomes the next smartphone needs to go everywhere
  • Consumer expectations around the smartphone are changing
  • And much more

To get your copy of this FREE slide deck, simply click here.

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Colts lineman penalized for thrusting his hips in the face of an official

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Colts penalty

  • Indianapolis Colts defensive tackle Denico Autry was called for a 15-yard taunting penalty on Saturday for his celebratory dance after sacking Chiefs quarterback Patrick Mahomes.
  • Autry's dance, which occurred directly in front of the referee, was deemed "suggestive" and thus worthy of a 15-yard penalty.
  • The scene was eerily reminiscent of a popular "Key & Peele" sketch.

The Indianapolis Colts lost to the Kansas City Chiefs 31-13 on Saturday in a game that had few bright spots for the Colts.

The Colts had won 10 of their last 11 games heading into Kansas City, but couldn't get anything going on Saturday, failing to score an offensive touchdown until the final five minutes of the game and going a dismal 0-9 on third down conversions.

Indianapolis' entire performance was a comedy of errors, and the funniest play of the game came courtesy of defensive tackle Denico Autry, who got a little too excited when celebrating his sack of Patrick Mahomes.

Autry made a big stop for the Colts, sacking Patrick Mahomes on fourth down, but unfortunately decided to take part in a suggestive celebratory dance right in front of the official after the play.

Autry was penalized for taunting, pushing the Colts back 15 yards before their possession even began.

Some, such as ESPN's Bill Barnwell, were perplexed by the referee's decision.

As it turns out though, Barnwell's question wasn't too far off from the truth. According to the NFL rules regarding celebrations, actions deemed "suggestive" are not permitted, in addition to violent or offensive gestures.

On Twitter, people were quick to point out the similarities between Autry's celebration and that of Hingle McCringleberry, from the popular "Key & Peele" sketch.

Safe to say, it simply wasn't the Colts' day.

SEE ALSO: Andy Reid scolded Chiefs fans during playoff game for throwing snowballs at Colts punter

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How retailers are using mobile AR to blend the online and in-store shopping journeys

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This is a preview of a research report from Business Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here.

The mobile augmented reality (AR) market is quickly becoming primed for the retail space. By blending the online and in-store shopping journeys, mobile AR promises to provide an immersive digital shopping experience unlike anything shoppers have seen before.

Technologies Consumers in the UK desire in retail

Mobile AR is one of the most coveted technologies for improving the digital shopping experience among consumers. That’s because mobile AR can be used to bring the in-store experience to consumers’ homes by recreating the try-on experience. It allows online shoppers to test out multiple sizes and variations of products, or just see what a product looks like overlaid into their home — without making a true commitment to the purchase or a trip to the store. It can also be used in-store to quickly provide product information or guide users to the right item using location-based services.

Retailers that meet this need for mobile AR stand to pull ahead of the competition. Mobile AR can help build brand loyalty, heighten engagement, increase geographical customer reach, shorten conversion times, boost purchases of larger items, and cut down on returns.

In a new report, Business Insider Intelligence examines the importance of mobile AR to businesses in the retail space, explores the various ways brands are utilizing mobile AR to enhance the customer experience as well as their own, and determines the factors retailers should consider when devising a mobile AR strategy.

Here are some of the key takeaways from the report:

  • Nearly 75% of consumers already expect retailers to offer an AR experience. Mobile AR retail experiences are more likely to come to fruition as Apple and Google continue to build out their AR developer platforms, ARKit and ARCore, respectively, which will expand the addressable market exponentially.
  • Retailers in certain segments, including furniture and home improvement, as well as beauty and fashion, have been the first to jump on the mobile AR bandwagon through their own apps. These sectors appear to have the most immediate need for mobile AR strategies, as trying out furniture and clothes are two of the most coveted AR use cases by consumers.
  • Social media is emerging as a prominent channel for retailers to reach consumers through mobile AR experiences. Platforms like Facebook and Snapchat continue to build out tools that businesses and developers can utilize to enhance their advertising strategies with immersive experiences.
  • But retailers will have to consider several factors before implementing their mobile AR strategies. These include the cost of building AR experiences, the availability of AR-compatible smartphones, consumer awareness of mobile AR apps, and the quality of mobile AR content.

In full, the report:

  • Explores the ways mobile AR brings value to the customer shopping experience. 
  • Highlights how the consumer benefits of mobile AR can be transformed into valuable outcomes for retailers.
  • Discusses how major retail brands are leveraging mobile AR to enhance the customer journey, and what goals they are striving to achieve.
  • Outlines the several factors retailers and brands will have to consider before implementing their mobile AR strategies.

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The data breach threat isn’t going anywhere — here's how companies are protecting their customers, and themselves

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dbnew3This is a preview of a research report from Business Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here.

Over the past five years, the world has seen a seemingly unending series of high-profile data breaches, defined as incidents in which unauthorized parties access and retrieve sensitive, secure, or private data.

Major incidents, like the 2013 Yahoo breach, which impacted all 3 million of the tech giant’s customers, and the more recent Equifax breach, which exposed the information of at least 143 million US adults, has kept this risk, and these threats, at the forefront for both businesses and consumers. And businesses have good reason to be concerned — of organizations breached, 22% lost customers, 29% lost revenue, and 23% lost business opportunities.

This threat isn’t going anywhere. Each of the past five years has seen, on average, 1,704 security incidents, impacting nearly 2 billion records. And hackers could be getting more efficient, using new technological tools to extract more data in fewer breach attempts. That’s making the security threat an industry-agnostic for any business holding sensitive data — at this point, virtually all companies — and therefore a necessity for firms to address proactively and prepare to react to.

The majority of breaches come from the outside, when a malicious actor is usually seeking access to records for financial gain, and tend to leverage malware or other software and hardware-related tools to access records. But they can come internally, as well as from accidents perpetrated by employees, like lost or stolen records or devices.

That means that firms need to have a broad-ranging plan in place, focusing on preventing breaches, detecting them quickly, and resolving and responding to them in the best possible way. That involves understanding protectable assets, ensuring compliance, and training employees, but also protecting data, investing in software to understand what normal and abnormal performance looks like, training employees, and building a response plan to mitigate as much damage as possible when the inevitable does occur.

Business Insider Intelligence, Business Insider’s premium research service, has put together a detailed report on the data breach threat, who and what companies need to protect themselves from, and how they can most effectively do so from a technological and organizational perspective.

Here are some key takeaways from the report:

  • The breach threat isn’t going anywhere. The number of overall breaches isn’t consistent — it soared from 2013 to 2016, but ticked down slightly last year — but hackers might be becoming better at obtaining more records with less work, which magnifies risk.
  • The majority of breaches come from the outside, and leverage software and hardware attacks, like malware, web app attacks, point-of-service (POS) intrusion, and card skimmers.
  • Firms need to build a strong front door to prevent as many breaches as possible, but they also need to develop institutional knowledge to detect a breach quickly, and plan for how to resolve and respond to it in order to limit damage — both financial and subjective — as effectively as possible.

In full, the report:

  • Explains the scope of the breach threat, by industry and year, and identifies the top attacks.
  • Identifies leading perpetrators and causes of breaches.
  • Addresses strategies to cope with the threat in three key areas: prevention, detection, and resolution and response.
  • Issues recommendations from both a technological and organizational perspective in each of these categories so that companies can avoid the fallout that a data breach can bring.

Subscribe to an All-Access pass to Business Insider Intelligence and gain immediate access to:

This report and more than 250 other expertly researched reports
Access to all future reports and daily newsletters
Forecasts of new and emerging technologies in your industry
And more!
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Here's how fintech is taking over the world — and what's coming next

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global fintech funding

Digital disruption is affecting every aspect of the fintech industry.

Over the past five years, fintech has established itself as a fundamental part of the global financial services ecosystem.

Fintech startups have raised, and continue to raise, billions of dollars annually, pushing incumbent financial institutions to get in on the action. Legacy players have begun using fintech to remain competitive in a rapidly evolving financial services landscape.

So what's next?

Business Insider Intelligence, Business Insider's premium research service, explores recent innovations in the fintech space as well as what might be coming in the future in our brand new exclusive slide deck, The Future of Fintech: How Fintech Is Taking Over The World and What Comes Next.

To get your copy of this free slide deck, click here.

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THE US TELEHEALTH MARKET: The market, drivers, threats, and opportunities for incumbents and newcomers

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bii us telehealth lumascape

This is a preview of a research report from Business insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here

Telehealth — the use of mobile technology to deliver health-related services, such as remote doctor consultations and patient monitoring — is enabling healthcare providers and payers to address the US healthcare industry’s growing list of problems.

The proliferation and rapid advancement of mobile technology are spurring telehealth adoption, and many believe that 2018 could be the tipping point for the telehealth market.

In this report, Business Insider Intelligence defines the opaque US telehealth market, forecasts the market growth potential and value, outlines the key drivers behind usage and adoption, and evaluates the opportunity telehealth solutions will afford all stakeholders. We also identify key barriers to continued telehealth adoption, and discuss how providers, payers, and telehealth companies are working to overcome these hurdles.

Here are some of the key takeaways:

  • Telehealth is enabling healthcare providers and payers to address the US healthcare industry’s growing list of problems, including rising healthcare costs, an aging population, and the transformation of healthcare from service-centric to consumer-centric, which is straining healthcare system resources and threatening to drive up payer costs.
  • Although telehealth solutions aren't suitable for all patients, right now, about 45% of the US population, or 147 million consumers, falls within the addressable market.
  • Despite low usage rates, most consumers are open to using telehealth solutions, according to the 2018 Business Insider Intelligence Insurance Technology Study. 
  • A range of companies are well-positioned to generate savings in terms of revenue and avoid potential pitfalls by deploying telehealth solutions.

 In full, the report:

  • Offers an overview of different types of telehealth services and their applications in the US healthcare ecosystem. 
  • Highlights the growth drivers and opportunities of these applications.
  • Includes exclusive data and insights from the 2018 Business Insider Intelligence Insurance Technology Study. 
  • Provides examples of key players in the telehealth market, including insurers, medical device makers, and health networks. 
  • Gives recommendations on how health networks and payers should approach using and deploying telehealth solutions.

Subscribe to an All-Access pass to Business Insider Intelligence and gain immediate access to:

This report and more than 250 other expertly researched reports
Access to all future reports and daily newsletters
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And more!
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Three untapped opportunities wearables present to health insurers, providers, and employers

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  • After a shaky start, wearables like smartwatches and fitness trackers have gained traction in healthcare, with US consumer use jumping from 9% in 2014 to 33% in 2018.
  • More than 80% of consumers are willing to wear tech that measures health data — and penetration should continue to climb.
  • The maturation of the wearable market will put more wearables in the hands of consumers and US businesses.

The US healthcare industry as it exists today is not sustainable. An aging patient population and rising burden of chronic disease have caused healthcare costs to skyrocket and left providers struggling to keep up with demand for care. 

FORECAST: Fitness Tracker and Health-Based Wearable Installed Base

Meanwhile, digital technologies in nearly every consumer experience outside of healthcare have raised patients’ expectations for good service to be higher than ever.

One of the key mechanisms through which healthcare providers can finally evolve their outdated practices and exceed these expectations is wearable technology.

Presently, 33% of US consumers have adopted wearables, such as smartwatches and fitness trackers, to play a more active role in managing their health. In turn, insurers, providers, and employers are poised to become just as active leveraging these devices – and the data they capture – to abandon the traditional reimbursement model and improve patient outcomes with personalized, value-based care.

Adoption is going to keep climbing, as more than 80% of consumers are willing to wear tech that measures health data, according to Accenture — though they have reservations about who exactly should access it.

A new report from Business Insider Intelligence, Business Insider’s premium research service, follows the growing adoption of wearables and breadth of functions they offer to outline how healthcare organizations and stakeholders can overcome this challenge and add greater value with wearable technology.

For insurers, providers, and employers, wearables present three distinct opportunities:

  • Insurers can use wearable data to enhance risk assessments and drive customer lifetime value. One study shows that wearables can incentivize healthier behavior associated with a 30% reduction in risk of cardiovascular events and death.
  • Providers can use the remote patient monitoring capabilities of wearable technology to improve chronic disease management, lessen the burden of staff shortages, and navigate a changing reimbursement model. And since 90% of patients no longer feel obligated to stay with providers that don't deliver a satisfactory digital experience, wearables could help to attract and retain them.
  • Employers can combine wearables with cash incentives to lower insurance costs and improve employee productivity. For example, The Greater Dayton Regional Transit Authority yielded $5 million in healthcare cost savings through a wearable-based employee wellness program.

Want to Learn More?

The Wearables in US Healthcare Report details the current and future market landscape of wearables in the US healthcare sector. It explores the key drivers behind wearable usage by insurers, healthcare providers, and employers, and the opportunities wearables afford to each of these stakeholders. 

By outlining a successful case study from each stakeholder, the report highlights best practices in implementing wearables to reduce healthcare claims, improve patient outcomes, and drive insurance cost savings, as well as how the evolution of the market will create new, untapped opportunities for businesses.

 

 

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Conservative MPs blame Theresa May's 'dysfunctional' leadership for looming Brexit deal defeat

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may discipline

  • Conservative MPs tell Business Insider that there has been a catastrophic collapse in party discipline ahead of the crucial House of Commons vote on her Brexit deal.
  • A dysfunctional and inexperienced whipping operation and a divided Cabinet have caused support for May to fall away.
  • "You need to be frightened of the Chief Whip and the prime minister — none of us are," says one Tory MP.
  • The prime minister has just over two days left to avoid a historic defeat for her government.

LONDON — Rebellious Cabinet ministers, a chaotic whips office, and the growing weakness of Theresa May's leadership have contributed to a complete collapse of Conservative party discipline that risks spiralling Britain towards a no-deal Brexit, Conservative MPs have told Business Insider.

A number of backbench MPs told BI this week that the government's whips office, which is responsible for party discipline, had become increasingly "dysfunctional" in recent months, with Tory rebels having joined Labour MPs to inflict two further humiliating defeats on the government in parliament this week, as well as three damaging Commons defeats in one day before Christmas.

The MPs who spoke to Business Insider said that Tory colleagues have felt emboldened to vote against the government on Brexit legislation without fear of reprisals because Cabinet ministers are speaking out against government policy with growing frequency, despite being bound by a convention which dictates that ministers must publicly support all government positions. 

"If discipline unravels at the top, it's very difficult to discipline your troops,"said one Tory MP and former minister who plans to vote against Theresa May's Brexit deal next week. 

The series of defeats come just days before Theresa May is scheduled to put her Brexit deal before parliament next week, with up to 120 Tory MPs prepared to vote down her proposals and hand the prime minister a crushing defeat which some believe could end her premiership.

If discipline unravels at the top, it's very difficult to discipline your troops.

One estimate by the BBC suggests that the prime minister is on course to suffer a defeat on her Brexit deal by a margin of up to 228 MPs, the largest for any governing party in history.

Discipline comes from the top

mps house of commonsCabinet ministers are meant to bound by a convention called collective responsibility, which dictates that they must resign if they wish to oppose official government policy. However, that has not prevented growing numbers of ministers from speaking out against Downing Street's position on Brexit.

Why should I fall in line if Amber Rudd doesn't?

This week alone, Digital Minister Margot James suggested that the UK could extend Article 50 and delay Brexit despite Downing Street's insistence that such an option is not on the table. Foreign Secretary Jeremy Hunt, meanwhile, suggested on Friday that parliament would likely to find a way to block a no-deal exit from the EU, and Work & Pensions Secretary Amber Rudd broke ranks to say that history would take a 'dim view' of Cabinet if it left without a deal, despite Downing Street insisting that such an option remains on the table. 

   READ MORE: Theresa May suffers Commons defeat by MPs fighting to block a no-deal Brexit

"Why should I fall in line if Amber doesn't?" said the MP who intends to vote against Theresa May's deal. "Collective responsibility has gone."

That breakdown in the discipline has made it harder for whips to make a convincing case to their colleagues for voting in line with the government.

"When a whip says your actions are bad for party unity, you can genuinely say: 'What unity?'" the MP said.

Inexperienced whips

Tory MP and former Attorney General Dominic Grieve

The relative inexperience of the Whips' Office has also contributed to the government's loss of authority in key votes, three different Conservative MPs told Business Insider.

They said that the government was gutting the Whips' office to fill gaps in ministerial positions which have been vacated by numerous ministers who have resigned in protest at Theresa May's Brexit deal.

"There is little experience in the current whips office," said one MP who is a member of the European Research Group of Leave-voting Tory MPs.

"A lot are new MPs, which is a terrible mistake. The government is using the whips office as a nursery for rising stars before they are promoted to ministerial positions."

You need to be frightened of the Chief Whip and the prime minister — none of us are

Thirteen MPs from the 18-strong Whips' office, including Chief Whip Julian Smith, were elected in 2010, and the remaining five were elected in 2015. A second MP said "a lot of experienced members of parliament" frequently complained about an underpowered whipping operation.

Several talented whips, such as Chris Heaton-Harris, have left the Whips' Office to become junior ministers in recent months, and been replaced by less experienced colleagues, one former Tory whip said.

"The government has been using the Whips' Office to plug gaps in other departments," the MP said.

The Leave-voting MP said that the lack of experience made the prospect of defying whips less "scary."

"You need to be frightened of the Chief Whip and the prime minister," the ERG member said. "None of us are."

In one particularly strange decision before the Christmas break that has crystallised criticisms of the operation among Conservative MPs, the chief whip Julian Smith invited TV cameras in to view him failing to convince MPs to back May's deal.

Were Tory rebellions on Brexit inevitable?

Britain's Prime Minister Theresa May speaks to the media as she launches the NHS Long Term Plan at Alder Hey Children's Hospital in Liverpool, Britain January 7, 2019

While there is a broad consensus among MPs that the Whips' Office lacks experience, several questioned whether a better operation would have prevented any of the Brexit defeats the government has suffered at the hands of Tory rebels on Brexit in recent weeks, especially given the government's lack of a majority.

There was always going to be a battle of wills about Brexit.

"When governments have a small majority, it empowers MPs to exert their demands," the Leave-voting MP said.

"A majority of fifty or sixty, and the rebels wouldn't be able to do anything. But if you have a slim majority — or in our case, no majority at all — every man and his dog has the power to try and steer Downing Street in whatever direction they should so choose."

Other MPs emphasised that otherwise loyal Tory MPs had always been ill-disciplined on European issues, and said it was inevitable that the parliamentary party would be divided on the issue of Brexit.

"There was always going to be a battle of wills about Brexit," said an MP who intends to support Theresa May's deal next week.

"There was no way this was ever going to be smooth."

SEE ALSO: British business leaders to launch emergency no-deal Brexit interventions if May's deal is defeated

SEE ALSO: Has the UK parliament really taken back control of Brexit from Theresa May?

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NOW WATCH: MSNBC host Chris Hayes thinks President Trump's stance on China is 'not at all crazy'

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